Frequently Asked Questions

Everything you need to know about shopping with Japanese Taste.

Do you ship worldwide?

Yes, we ship to over 100 countries globally directly from our warehouse in Japan. Shipping rates and delivery times vary depending on your location and the selected shipping method at checkout.

Are the products authentic?

Absolutely. Every item sold on Japanese Taste is 100% authentic and sourced directly from reputable manufacturers and authorized distributors within Japan.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my order?

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We accept returns for most unopened and unused items within 30 days of delivery. Please note that due to safety regulations, certain food and cosmetic items may be ineligible for return.

Will I have to pay customs duties or taxes?

Import duties and taxes are not included in the item price and are the responsibility of the recipient. We recommend checking your local customs office policies for more information.